Return & Refund Policy

Return & Refund Policy for ZHORYX

Last Updated: [31/08/2025]

At ZHORYX, we take immense pride in the quality and care put into every product. We are confident that you will love your purchase. However, we understand that sometimes things can go wrong during shipping. This policy outlines the only circumstances under which returns and refunds are provided.

1. Eligibility for Return & Refund

We offer returns and refunds only under the following condition:

· You received a product that is damaged, defective, or not as described.

Please note: Returns or refunds are not provided for reasons such as:

· Change of mind or personal preference.

· Incorrect size or color chosen by the customer.

· Minor imperfections that do not affect the product's functionality.

· Products that have been used, worn, washed, or damaged after delivery.

2. Process for Initiating a Return

If you have received a damaged or defective product, you must contact us to initiate a return request.

· Contact Period: You must notify us within 2 days of receiving your order.

· How to Contact: Email us at [Your Customer Service Email, [zhoryxxcare@gmail.com] with your order number and clear photographs or a video of the damaged or defective product.

· Assessment: Our team will review your request and the provided evidence. We may require additional information or photos to process your claim.

· Approval: If your return request is approved, we will provide you with instructions for returning the item.

3. Return Shipping

For approved returns of damaged/defective items, ZHORYX will bear the cost of return shipping. We will provide you with a prepaid shipping label or other instructions to send the product back to us.

4. Refund Process

Once we receive the returned item and verify the damage or defect:

· Refund: We will initiate a full refund of the purchase price (excluding any original shipping costs, unless otherwise required by law) to your original method of payment.

· Processing Time: Please allow 5-10 business days for the refund to be processed and reflected in your account after we have approved it.

5. Exchanges

We currently do not offer direct exchanges. If you wish for a replacement for a damaged item, the process is to return the original item for a full refund and place a new order on our website.

6. Contact Us

For any questions about this Returns & Refund Policy or to initiate a return, please contact us at:

Email: [zhoryxxcare@gmail.com] Phone:[917589165013]

Please allow up to 24 hours for a response.

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Why this policy works for your store:

· Clear and Firm: It sets a very clear, non-negotiable boundary from the start, managing customer expectations.

· Protects Your Business: It prevents returns for reasons that would be costly and unsustainable for a individually run store.

· Builds Trust: While strict, it shows you stand behind your product's quality and will make things right if you or the shipping carrier are at fault.

· Professional: It follows a standard structure, making it look legitimate and professional to customers.